Shipping policy

Shipping policy

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Local delivery Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free local delivery is available for orders over HKD450 within HongKong. For orders under HKD450, we charge HKD39 for local delivery. We do not ship to Chang Chau, outside of island.

If you are purchasing a large item or your order exceeds HKD450, we offer free home delivery service. Our transportation team will contact you at the phone number provided during checkout to arrange a delivery appointment. We will work with you to schedule a convenient delivery time.

If the customer's delivery location does not have direct elevator access to the floor, we will charge an additional fee.

In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

International Shipping
We offer international shipping to the following countries: Macau.

Shipping charges for your order will be calculated and displayed at checkout.
Free Macau delivery is available for orders over HKD900 within Macau. For orders under HKD900, we charge HKD80 for Macau delivery. 

If you are purchasing a large item or your order exceeds HKD900, we offer free home delivery service. Our transportation team will contact you at the phone number provided during checkout to arrange a delivery appointment. We will work with you to schedule a convenient delivery time.

If the customer's delivery location does not have direct elevator access to the floor, we will charge an additional fee.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. iReachMart.com is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@ireachmart.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at info@ireachmart.com